Privacy Policy

Last updated: June 2026

1. Who we are

LimoMilano operates a private chauffeur service based in Milan, Italy. Our registered address is Via Monte Napoleone 8, 20121 Milano, Italy. Contact: concierge@limomilano.com.

2. Data we collect

When you submit a booking or enquiry through our website, we collect the information you provide: name, email address, phone number (if given), pickup and drop-off details, and travel date and time. We do not collect payment card data through this website.

We also collect standard technical data through our website (IP address, browser type, pages visited, referring URL) for operational and security purposes.

3. How we use your data

We use the personal data you provide to process your booking request, send a quote, confirm your transfer, and communicate with you about your journey. We do not sell your data to third parties. We do not use your data for automated decision-making.

4. Legal basis (GDPR)

Processing your booking data is necessary to perform a contract with you (Article 6(1)(b) GDPR). Where we send you service updates and follow-up communications, our legal basis is legitimate interest (Article 6(1)(f) GDPR). Where we use cookies beyond strictly necessary, we rely on your consent (Article 6(1)(a) GDPR).

5. Data retention

We retain booking data for up to 5 years for accounting and legal compliance purposes. Marketing data is retained until you withdraw consent or request deletion.

6. Your rights

Under the GDPR you have the right to access, correct, delete, or export your personal data. You may also object to processing or request restriction. To exercise any of these rights, contact us at concierge@limomilano.com. We will respond within 30 days. You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) at garanteprivacy.it.

7. Third-party services

We use the following third-party services that may process data on your behalf: Google Analytics (website analytics), Meta Pixel / Facebook (advertising analytics). Each has its own privacy policy governing their data practices.

Cookie Policy

Cookies are small text files stored on your device when you visit a website. We use the following categories:

Strictly necessary cookies

These cookies are required for the website to function and cannot be disabled. They include session management and language preference cookies.

Analytics cookies

We use Google Analytics to understand how visitors use our website. These cookies collect anonymised data about pages visited, time on site and referral sources. Google Analytics data is processed by Google LLC under the EU–US Data Privacy Framework.

Marketing cookies (Meta Pixel)

We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram. This cookie collects information about your actions on our website and may link them to your Facebook profile. By using our website you consent to this unless you opt out via your browser or Meta's ad preferences.

Managing cookies

You can control and delete cookies through your browser settings. Disabling certain cookies may affect website functionality. You can also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.